How to delete your information
VERO VILLA Tacloban · Last updated 18 August 2026
You can ask us to delete the personal information we hold about you at any time. There are two ways to do it.
1. Message us
Send DELETE MY DATA to our Facebook
Page. Please send it from the same Messenger account you used to enquire, so
we can identify your records.
2. Email us
Email veromgines@gmail.com with the subject Data deletion request. Tell us the name and mobile number you gave us, or the dates of your booking, so we can find your records.
What we delete
- Your name, address, age, mobile number and email address
- Your Messenger conversation history with us
- Any proof-of-payment images you sent us
- Your enquiry and booking records
What we may have to keep
Philippine tax and accounting law requires us to keep records of completed transactions. Where that applies we keep the minimum required — typically the booking dates and the amount paid — and delete everything else. We will tell you what has been kept and why.
How long it takes
We action deletion requests within 30 days and confirm to you once it is done.
A live booking
If you have a booking with us that has not yet happened, deleting your information means we can no longer honour or contact you about it. We will confirm that you want to proceed before deleting anything.