Privacy Policy
VERO VILLA Tacloban · Last updated 18 August 2026
VERO VILLA Tacloban runs an automated booking assistant on Facebook Messenger. This policy explains what personal information we collect when you message us, why we hold it, and who else it reaches.
Information we collect
Automatically, when you message our Page:
- Your Facebook display name and your Messenger user ID
- The messages you send us, and any photos you attach
- The date and time of each message
When you ask to make a booking, we ask you for:
- Your full name, as it should appear on the rental agreement
- Your complete address
- Your age
- Your mobile number and email address
- Your check-in date, number of nights, package, and the number of guests attending and staying overnight
When you pay: a screenshot or photo of your proof of payment, the amount sent, the payment channel, and any reference number you give us.
Why we hold it
- To answer your enquiry and give you a price
- To hold and confirm your dates
- To prepare your rental agreement
- To verify that a payment has been received
- To manage changes to your booking and to contact you about your stay
- To keep records we are required to keep for tax and accounting
Who else your information reaches
We use the following services to run the assistant. They process your information on our behalf, under their own privacy terms:
- Meta Platforms — carries the Messenger conversation itself
- OpenAI — the text of your messages is sent to an AI model so the assistant can understand your request and draft a reply
- Airtable — stores your enquiry, booking and payment records
- Google (Drive, Docs, Calendar) — stores your rental agreement document and the booking entry for your dates
- n8n, hosted with Hostinger — runs the automation that connects the above
We do not sell your personal information, and we do not use it for advertising or share it with advertisers. We disclose information to anyone else only where the law requires it.
How long we keep it
We keep your booking and payment records for as long as the booking is live and afterwards for as long as we are required to keep financial records. We keep the conversation history so the assistant recognises you and your booking if you message us again. If you ask us to delete your information, we do so except where we are legally required to keep it.
Your rights
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) you have the right to be informed, to access your personal information, to have it corrected, to object to its processing, to have it erased or blocked, and to be compensated for damage caused by its misuse.
To exercise any of these, message our Page or email veromgines@gmail.com. You may also complain to the National Privacy Commission.
Deleting your information
See our data deletion instructions.
Children
The assistant is intended for adults making a booking. We do not knowingly collect information from children. Where a booking includes children, we record only the number attending, not their personal details.
Changes to this policy
If we change how we handle your information we will update this page and the date at the top.
Contact
Questions about this policy: veromgines@gmail.com